Shipping policy

Brick & Bake – Shipping Policy

At Brick & Bake, we aim to get your order to you quickly, safely, and at a fair price. Below you’ll find details on our shipping process, delivery times, and conditions.

1. Delivery Areas

We deliver Australia-wide using trusted courier and freight partners.
Unfortunately, we do not ship internationally at this stage.

2. Processing Times

Orders are usually processed and dispatched within 1–2 business days after payment is received.
You will receive a tracking number once your order has been shipped.

3. Estimated Delivery Times

Metro Areas: 2–5 business days from dispatch
Regional Areas: 3–10 business days from dispatch
Delivery times may vary due to courier delays, weather, or high-demand periods.

4. Shipping Costs

Shipping is calculated at checkout based on the size, weight, and delivery location of your order.
From time to time, we may offer free shipping promotions on selected products or order values.

5. Large or Bulky Orders

Orders containing heavy or bulky items, such as bulk fire bricks, may require pallet delivery.
We will contact you to confirm delivery arrangements if special handling is required.

6. Delivery Instructions

You can leave delivery instructions at checkout (e.g. "Leave at front door").
If no one is available to receive the delivery, your parcel may be taken to the nearest depot or collection point.

7. Delays and Issues

While we work hard to meet estimated delivery times, we are not liable for delays caused by courier companies or events outside our control.
If your order has not arrived within the expected timeframe, please contact us at Info@brickandbake.com.au or call 0420875841

8. Damaged or Missing Items

If your order arrives damaged or incomplete, please notify us within 7 days of delivery.
We may request photos to assist with claims and arrange a replacement or refund in line with our Return Policy.

Brick & Bake – Quality Delivered to Your Door